Refund policy

Cancellation & Refund Policy

We understand that plans change. To keep lessons fair for everyone and respect our teachers' time, we ask for reasonable notice when a lesson needs to be cancelled.

Cancelling a lesson

You can cancel or reschedule a lesson at any time, up to 24 hours before it is due to start, at no cost.

If you cancel a booked lesson with less than 24 hours' notice, half of the lesson fee will be charged. This covers the teacher's scheduled time and the slot that could have been offered to another family.

Refunds for single lessons

If you decide not to go ahead with a single lesson:

• More than 24 hours' notice before the lesson — full refund
• Less than 24 hours' notice before the lesson — half of the lesson fee is refunded

Refunds for block bookings (10-hour packages)

Block bookings are fully refundable as long as at least 24 hours' notice is given before the next booked lesson.

If a lesson within the block has already started, or has been missed within the 24-hour window, that individual lesson falls under the standard 24-hour rule above.

How to request a cancellation or refund

To cancel, reschedule, or request a refund, please email us at:

theprimarylearningco@gmail.com

Please include your name, your child's name, and the lesson date. We will confirm your cancellation in writing.

Refund processing time

Approved refunds are processed through your original payment method, usually within 5–10 working days.

Questions

If you have any questions about this policy, please email us before booking. We're happy to help.